Roberto Gugole

PROFESSIONAL SUMMARY

IT Technician with over ten years of experience in supporting and managing complex IT infrastructures, both on-site and remotely. Proven ability to solve hardware, software, and network problems, ensuring operational efficiency and compliance with SLAs. Excellent collaborative skills and autonomous activity management. Passionate about new technologies, with a particular interest in cloud environments and virtualization.

WORK HISTORY

JUNE 2014 - CURRENT IT Support Specialist, Dexit | Trento

On-site hardware and software assistance on user workstations. Network troubleshooting. Configuration of user devices such as printer, scanner, digital signature pads. Remote help desk. Planning IT tasks aligned with client requirements.

JANUARY 2014 - MARCH 2014 System engineer, Saidea Informatica | Trento

Deployment and configuration of Windows Server and virtual environments (VMware and Hyper-V). Maintenance of network infrastructure. Deployment of network printers. Installation and configuration of user pcs and devices.

JANUARY 2012 - DECEMBER 2012 IT Consultant, Liscio Club | Ala

Development of management software using C# . Coded corporate website. Trained users in repairing and resolving recurring issues. Complete management of the local IT infrastructure, including configuration and maintenance of network equipment.

AUGUST 2010 - SEPTEMBER 2010 Internship, Cassa Rurale Bassa Vallagarina | Ala

Administration and troubleshooting of operating systems (Windows Server and clients). Diagnosing system hardware and software failures. Backup system management. Monitoring of system logs to maximize uptime.

EDUCATION

2025 August CompTIA A+ 220-1201 & 220-1202

2025 July CompTIA Network+ course - Udemy

2025 March Foundational C# with Microsoft - freeCodeCamp

2025 January Microsoft Entra ID (formerly Azure AD) administration course - Udemy

2024 October MD-102 Endpoint Administrator Associate course - Udemy

2024 April MS-900 Microsoft 365 Fundamentals course - Udemy

2023 December Azure AZ-900 course - Udemy

2014 Specialized Technician course for System engineers - Funded by the European Social Fund (EFS) Delta Informatica SpA

Skills acquired in virtualization (VMware, Hyper-V), network configuration, Windows Server administration (Exchange, SharePoint, SQL, IS), and Python development

2011 Diploma in Industrial Engineer, specializing in Information Technology

CERTIFICATIONS

EUCIP IT Administrator Fundamentals

Preliminary English Test

PERSONAL PROJECTS:

Management of a home lab for testing new technologies such as virtualization, networks, and operating systems

Configuring and managing a Google Workspace account on a personal domain and integrating its cloud services

In-depth study of the Microsoft Azure ecosystem, with a focus on identity and access via Microsoft Entra ID, endpoint and app management with Microsoft Intune, and deployment automation using Windows Autopilot

ADDITIONAL INFORMATION

Italian nationality

Full, clean driving license

My journey in Japan 🙂

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